Frequently Asked Questions

Files and download

How do I receive my files?
What is a zip file and how to open it?
How to open a zip file on mobile devices?
Which file formats will I receive with my purchase?
Which file format should I use?
Is your SVG file layered? Can I cut by color?
What is layered SVG?


The SVG file looks like an HTML file. Is it really an SVG file?
I don't see SVG files in my download. Where is it?
How do I open an SVG file? I double clicked and it’s not opening!
I received an "Unsupported File Type" notification when trying to upload SVG!
I don't see SVG layers and I can't ungroup the design!
The design on the mat preview has moved and not in the correct position!


How do I receive my order?
What is your return policy?
There was a problem with my order. What should I do?

Commercial use

Can I use your designs for commercial purposes?
Can I modify your designs for commercial use?
Can I use your designs for embroidery digitizing?